Overview

This website is operated by Silvaanza. Throughout the site, the terms “we”, “us” and “our” refer to Silvaanza.

Silvaanza offers this website, including all information, tools and services available from this site, to you conditioned upon your acceptance of all terms, conditions and policies stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years old or using the website under supervision.

You may not use our products for any illegal or unauthorized purpose. Any breach of these Terms may result in termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You agree not to copy, sell or exploit any part of the website without written permission.

SECTION 3 – PRODUCT INFORMATION

We try to display product details and images accurately. However, slight variations in colour or design may occur due to screen settings or craftsmanship.

SECTION 4 – PRICING & MODIFICATIONS

Prices are subject to change without notice.
We reserve the right to modify or discontinue any product or service at any time.

SECTION 5 – ORDERS & BILLING

We reserve the right to cancel or refuse any order.
You agree to provide accurate billing and contact details for all purchases.

SECTION 6 – PROHIBITED USES

You are prohibited from using the website for:

  • Any unlawful purpose
  • Fraud or misleading activities
  • Uploading harmful or malicious code

SECTION 7 – LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service.
Silvaanza shall not be liable for any indirect or incidental damages.

SECTION 8 – GOVERNING LAW

These Terms shall be governed by the laws of India.

SECTION 9 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website means acceptance of those changes.

SECTION 10 – CONTACT INFORMATION

Jigar Soni
Email: silvaanzacustomercare@gmail.com
Address: E-718, Ganesh Glory 11 Rd, Gota, Ahmedabad, Gujarat – 382470

SECTION 11 – SHIPPING POLICY

Shipping Time: Orders are processed within 1–3 business days.

Delivery Time: Orders are delivered within 5–7 business days across India.

Shipping Charges: Free shipping on prepaid orders. COD charges may apply.

Tracking: Tracking details will be shared via email or WhatsApp after dispatch.

Delays: We are not responsible for delays caused by courier services or unforeseen circumstances.

SECTION 12 – RETURN & REFUND POLICY

Return Window: We offer a 7-day return policy from the date of delivery.

Eligibility:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items:

  • Customized or personalized jewellery
  • Earrings (for hygiene reasons)
  • Sale items (if applicable)

Refund Policy:
Refunds will be processed after inspection and credited to the original payment method within 5–7 working days.

Exchange:
Exchange is only applicable for defective or damaged products.

Damaged / Missing Items:
Report within 48 hours with photo or video proof.

Return Shipping:
Customer may bear return shipping charges. In case of defective products, we will cover the cost.